Use of private information policy under the General Data Protection Regulation (GDPR)
Last updated: 23 May 2018
We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.
Our policy covers
- Why we value your privacy
- How we collect information
- What information we hold
- Where we store your information
- What we use your information for
- Who’s responsible for your information at our company
- Who has access to information about you
- The steps we take to keep your information private
- How to complain
- Changes to the policy
Why we value your privacy
We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.
How we collect information
We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry.
We ask for your account and contact information when you enter into a contract with us and hire us to perform a service for you or your business.
Occasionally, we might receive your contact information from one of our partners. If we do, we protect it in exactly the same way as if you give it to us directly.
What information we hold
When you contact us by e-mail or through our website, we collect your name, e-mail address, phone number, website (if applicable), the name of your business (if applicable) and any additional information you have provided us in the message form.
If you do business with us, we also collect your business name and bank details and keep records of the invoices we send you and the payments you make.
All payments are processed by bank transfer or Transferwise for international payments. We never have access to your credit card information.
Where we store your information
When you contact us by e-mail or through our website, we store your your information locally to keep it safe.
What we use your information for
We will only use your contact information to send you details of our products and services following an enquiry. When we do, you have the option to inform us that you no longer want these communications and we won’t send them to you again. We will use your information to send you invoices, statements, updates or reminders.
Who’s responsible for your information at our company
Star Mountain, Design For Web Ltd is responsible for the security of your information. You can contact us by e-mail at [email protected].
Who has access to information about you
When we store information in our own systems, only the people who need it have access. Our management team have access to everything you’ve provided, but individual employees have access to only what they need to do their job.
The steps we take to keep your information private
Where we store your information in third-party services, we restrict access only to people who need it. We store passwords in our internal system or in an encrypted password manager, and never use the same password twice.
The computers we use are protected by a passcode or fingerprint access. These computers ask for authentication whenever they’re started or after 5 minutes of inactivity. Our mobile and tablet devices are also protected by a fingerprint or facial recognition.
How to complain
We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact Star Mountain, Design For Web Ltd by e-mail at [email protected].
Changes to the policy
If we change the contents of this policy, those changes will become effective the moment we publish them on our website.